Delivery Information

• Cost of delivery- pay on delivery 
• Ways of delivery 
• Time of delivery 

Cost of Delivery- Pay on delivery
•   For order value over 289 Lei, you get FREE delivery.
•   For order value under 289 Lei, cost of delivery is 14,99 Lei 
•   Pay on delivery: If you wish to pay on delivery there is an extra cost of 5,5 Lei. Pay on delivery is applicable only on orders with volumetric weight<8kg, regardless of order value.

In accordance with the current tax provisions, receipts of over 10,000 lei (including VAT) from individuals and over 5,000 lei (including VAT) from legal entities, must be paid ONLY in the following ways:

• Deposit / transfer to a bank account

• Charge on credit or debit card.

Ways of delivery

• By Courier for parcels not exceeding 8kg (volumetric), at the address you have specified in your order. Carrier selection is the sole responsibility of our company.
• By shipping company or Courier for orders concerning parcels > 8kg (volumetric). Carrier selection is the sole responsibility of our company.
• Delivery will be done at the address & floor you have specified in your order whenever possible. 

Time of delivery 

Orders are executed on the same day that the order was placed for orders received until 13:00 from Monday to Friday and on the next working day if the order was placed after 13:00.

Orders placed on Saturday - Sunday will be executed on the next working day.

From the day the carrier receives the order, the usual delivery times are:

• 2-5 days for all of Romania (for available products)
• 7-12 days (for products available on request)
• For inaccessible areas, calculate an additional 1-3 working days .

For deliveries of large packages in Romania we will contact you to arrange the delivery appointment with you.

Times may be affected due to force majeure, adverse weather conditions, etc.

In case of delivery delay, you can contact your customer service at the items listed in your order history or customer service at 021.208.97.40 (Mon-Fri 09: 00-17: 00) or [email protected] 

For your online orders, you can control their progress through the 'My Orders' tab after entering your account.

All the above are valid for orders within Romania